What is the holding pond's returns policy?
We're sure you are going to like your chosen products, however, should you be unsatisfied with your purchase, we are happy to accept items returned to us within 30-days of receipt of your order. (For sale items, any refund or exchange must take place within 14 days of purchase). Any returned goods must be unused and in the same condition as it was when you received it, must include all tags/ labels and be in its original packaging. For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products,
such as earrings. Gift Cards/ Gift Vouchers are also non-refundable.
You are responsible for the organisation of the return through your chosen carrier and the cost of returning unwanted items is at your expense. We recommend that you use a carrier
who can give you a "proof of posting", as until the parcel is received by us, it will remain your responsibility.
Our address for returns is as follows:
the holding pond;
If the product you received is faulty or you received the wrong item, please contact us in advance of returning your item at the below address.